Studio Policies & Important Information

Contact & Office Hours

Please allow us time to respond during regular office hours. Messages received outside these hours will be answered as soon as possible on the following business day.

Studio Hours

Vertical Pole Studio Navarre is open by appointment only. Advance registration is required for all classes, private sessions, parties, rentals, and other studio services.

The studio opens approximately 15 minutes before each scheduled class. Please confirm that you have the correct address before arriving.

View our live schedule and register online at: www.verticalpolestudio.com

Registration & Class Confirmation

All classes require advance online registration. You must receive a confirmation by email or text before attending. If you do not receive a confirmation, you are not registered for that class or service.

If Vertical Pole Studio cancels a class:

• You will be notified by email.
• Any class credit used will be returned to your class pass.
• If applicable, your payment will be refunded to the card used for registration.

Please ensure your student account includes a current email address and phone number so you receive all important notices.

Waitlist Policy

When a class is full, you may join the waitlist. Spots often become available when another student cancels. By joining the waitlist, you are confirming that you fully intend to attend if a spot becomes available — even with short notice.

• You will receive an automatic email and text notification if you are moved into the class.
• Your student account must include a valid email address and phone number.
• Once added to the class, the regular 24-hour cancellation policy applies.
• If you are no longer available to attend, remove yourself from the waitlist as soon as possible to avoid late-cancellation or no-show fees.

Arrival & Late Policy

For everyone's safety, students who arrive after class has started will not be permitted to participate. Late arrivals cannot transfer their reservation to another class and will not receive a refund or account credit.

Arriving on time allows you to receive essential safety instructions, participate in the warm-up, and avoid disrupting the experience of other students.

Cancellation Policy

Vertical Pole Studio has a strict 24-hour cancellation policy.

Class & Package Extension Policy

This policy applies to single-class credits and class packages. It does not apply to specialty workshops, private sessions, private parties, training programs, or class series.

If your credit or package expires before you have used all your credits, you have the following options:

Refunds & Transfers

This includes:

• Memberships
• Class packages
• Workshops and training programs
• Private sessions
• Private parties
• Space rentals
• Special events and other studio offerings

Please carefully review all dates, expiration periods, and studio policies before completing your purchase.

Safety Policies

Your safety is our highest priority.

• All instructors are certified or qualified to teach their specific disciplines.
• Students may not spot, coach, or instruct one another.
• Follow all instructor cues, safety directions, and progressions.
• Train at your current level and respect your body's limitations.
• Crash mats are required during all Open Pole, Open Aerial, and practice sessions.
• Students may only practice skills they have been formally taught.
• Students must participate in the instructor-led warm-up before using studio equipment.
• An instructor may modify or discontinue a student's participation when necessary for safety.

Our progressive curriculum is designed to help you develop strength, confidence, technique, and body awareness safely.

Studio Conduct

Vertical Pole Studio is committed to maintaining a positive, inclusive, respectful, and empowering environment.

While inside the studio:

• Treat instructors, staff, and fellow students with respect.
• Keep phones silenced and do not take phone calls inside the studio.
• Do not wear street shoes in designated training areas.
• Respect personal boundaries and ask for consent before touching another person.
• Follow all instructor and staff directions.
• Help us keep the studio and equipment clean and organized.

Bullying, harassment, discrimination, threatening behavior, or intentionally invading another person's personal space will not be tolerated. Anyone who violates these standards may be asked to leave without a refund and may lose future studio privileges.

Photography, Filming & Social Media

Photography and Filming During Class

Personal photography and filming are not permitted during regular classes. This policy protects student privacy, prevents distractions, and supports a safe learning environment.

Photos and videos may be taken:

• Before or after class, with permission from everyone appearing in the content
• During private sessions
• During private parties
• During approved space rentals
• During designated Open Pole or Open Aerial practice sessions

Always obtain permission before photographing or recording another student, instructor, or staff member.

Studio Promotional Content

Vertical Pole Studio may occasionally photograph or film classes for promotional purposes. When possible, we will announce that filming is taking place so students may step out of the recording area if they prefer not to participate.

Social Media Sharing

By publicly posting and tagging Vertical Pole Studio in content created inside the studio, you grant Vertical Pole Studio permission to repost or share that content, with appropriate credit when possible. If you do not want your content shared, please email contact@vpolestudiopns.com.

Food, Beverages & Alcohol

The following items are permitted inside the studio:

• Bottled water
• A small protein bar or healthy snack when medically or physically needed

All other food and beverages must remain outside the training area unless approved for a private event. Alcohol and intoxicating substances are strictly prohibited before participating in any physical activity. Anyone who appears intoxicated or impaired will not be permitted to participate and will not receive a refund or class credit.

Space Rental Policy

Studio space rentals are intended for approved personal use, including:

• Individual practice
• Rehearsals
• Personal, non-commercial photography or content creation

Space rentals may not be used for:

• Teaching or coaching others
• Hosting paid sessions or events
• Providing services to clients
• Conducting profit-generating or commercial activities without prior written approval

Rental Terms

• The 24-hour cancellation policy applies to all rentals.
• Rentals must be reserved by the full hour. Half-hour rentals are not available.
• Photoshoots, video projects, and commercial content must be approved and booked directly through contact@vpolestudio.com.
• Renters must follow all studio safety, equipment, conduct, and cleanup requirements.

Violating the rental agreement may result in the immediate termination of the rental without a refund.

Private Session Policy

Private sessions must be canceled or rescheduled at least 24 hours in advance. Sessions canceled within 24 hours will result in the loss of the session credit. Missed private sessions and late arrivals are non-refundable.

Private-party reservations are governed by separate booking and cancellation policies. Please review the policies listed on the Party Page before making a reservation.